Jobs

FGL Sports Ltd. is Canada's largest national retailer of sporting goods, offering a comprehensive assortment of brand-name and private-brand products, operating stores from coast to coast, under the following corporate and franchise banners: Sport Chek, Sport Mart, Athletes World, National Sports, Sports Experts, Intersport, Atmosphere, Tech Shop, Nevada Bob's Golf, Hockey Experts, The Fitness Source, and S3. FGL Sports Ltd. also has websites for several of its corporate and franchise banners which can be accessed through its main website at www.fglsports.com. Provide overall management of resources required to plan for, develop, deliver and support the information system services across the Forzani enterprise, including the management of 4 primary groups/functions: Enterprise Applications Support, Enterprise Production Support, Desk side Support Services and Store Systems Support. Responsibilities • The effective leadership, motivation and mentoring of IT staff required to support them in delivering high quality IT services and support. Activities included in this would encompass performance management and evaluations, team building activities and personnel issue management. • Develop, lead, and motivate a team of Application and Network Operations support professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness within the organization’s budget. • Assist in the overall management of of incident and problem escalations from the various business units across the company for all core enterprise support services. • Provide ongoing reporting and metrics based on a service level agreement agreed to by the business while ensuring service level compliance. • Using information from the trouble ticket system as well as other resources, analyze statistics to recommend improvements in reliability and performance at all levels of technology. Provide weekly and monthly reports and analysis to IT and Business management. • Facilitate the resolution of IT issues in a timely manner with positive communication to customers at all levels of the business • Manage and report status of projects and activities, assigning appropriate resources to projects to ensure effectiveness and productivity "Within the confines of applicable Human Rights and Privacy Legislation, FGL Sports Ltd. requires all successful applicants to provide a criminal record check." Applications being accepted until June 29, 2012 How to apply:  DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://forzani.contacthr.com/24618783 .aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans

REQUIREMENTS: • A minimum of 8-10 years directly related progressive experience with a variety of IT Infrastructure platforms, applications and technologies • A minimum of 3-5 years of direct hands-on experience in managing or leading teams. • Demonstrated commitment to promoting a Client Relationship culture - demonstrated commitment to supplying high level client Service and support • Expert analytical and problem solving skills to define issues, assess feasibility and determine the best course of action given resource and other constraints • Must have a good understanding of Technical Support relative to applications and infrastructure systems • Ability to communicate effectively with non-technical associates and to present plans and ideas in front of a group. • Good written and oral communication skills with sound problem resolution, judgment and decision making skills along with strong analytical and organizational skills a must • Strong project management skills, budget planning and ability to manage multiple projects and deadlines • Strong team building skills are necessary. Must be able to prioritize, delegate, & collaborate Desired behaviors • Builds Trust and Credibility by consistently adhering to the organization’s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers. • Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives. • Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer’s needs. • Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups. • Recovers quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation. Academic / Educational requirements • University Degree or related technical diploma Working Conditions • Positive team-oriented working environment • Health and fitness-oriented corporate culture including on-site gym facilities and more • Travel as required .aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans

.aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans