Jobs

We are looking for talented, ambitious, and driven individuals ready to learn and to shape the future of high tech. You will be taking a key role in driving the support and deployment of Avvasi's video solutions. Avvasi's Xperium platform is a scalable, carrier-grade platform for mobile video analytics and optimization planning services. It analyzes streaming media traffic in aggregate for large IP networks. The platform is a highly-available, managed, upgradable bladed system that houses a large amount of computing capacity. The software is architected to be high-performance, fault-tolerant, and linearly scalable. The Customer Support Engineer (CSE) is a key position responsible for problem resolution in the Customer Support group. You will manage and resolve complex product and deployment issues escalated through various levels of customer and Avvasi management. Some of the specific responsibilities include: - Demonstrate exceptional knowledge in providing technical support of Avvasi's products, and exhibit team leadership in resolution of complex issues involving product features. - Lead restoration of critical outages and travel to customer sites, as necessary, to provide direct resolution and restoration. Develop procedural workarounds when serious product defects are identified and test them to guarantee effective field implementation. - Lead the root cause analysis of systemic field problems and facilitate effective communication with key customer Operations personnel. Provide analysis of results that include action plans to drive continual process improvement and prevention of future product issues. - Plan and execute onsite deployments and trials of Avvasi products. - Train customers on all functional aspects of Avvasi's products and solutions. - Assist the sales team with product demos as part of pre-sales activities. - Develop and share technical product knowledge with other teammates. Your level of responsibility will be shaped by your abilities, drive, and ambition. Our expectation is that you will immediately become an actively contributing member of a highly competent Customer Support team. You will learn new technologies and protocols as you develop support solutions and expand your technical arsenal. From troubleshooting customer issues, to onsite deployments, to demonstrating Avvasi products in front of customer executives, your activities will be dynamic, challenging and each week will be different from the last. .aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans

The candidate should have demonstrated progressive experience in order to support the resolution of complex issues in the Customer Support group. Specific technology expertise for the role includes: - Telecom Core Switching and networking concepts including: Ethernet switching, MPLS, VLAN, QoS, IP routing and addressing, TCP streaming, CDMA/HSPA architecture, DNS - Ability to quickly learn the key issues from a business perspective associated with wireless and fixed broadband networks - VPN, firewalls, mobile IP, IP addressing etc. - Excellent Linux knowledge and troubleshooting skills o Linux OS and application installation and updating o File system and drive management o Configuration and diagnostics tools for monitoring performance, configuring interfaces, and debugging network issues o Tcpdump and wireshark to analyze traffic including debugging packet loss issues, determining protocol distributions, and analyzing layer 2 tunneling protocols o Scripting languages including bash and Python o SCM tools - Excellent networking equipment background o Knowledge in network operating systems (preferably Cisco IOS, Juniper JunOS) o Experienced with telecom operator's 24×7 productive environments - Knowledge of key interfaces in relation to fixed and mobile technologies and experience with functionality of these networks - Basic knowledge and/or interest in Internet video streaming protocols such as HTTP PD, HLS, Silverlight, RTSP/RTP, and RTMP The candidate should have demonstrated experience (5+ years) in the following areas: - Individual must have excellent customer service skills - Excellent analytical and troubleshooting skills - Experience of deploying and supporting products in customer locations such as Internet Point Of Presence (POP), Central Offices and Data Centers - Ability to work flexible schedules based on customer requirements, including, responding to pager requests and customer site visits The candidate should also meet the following core requirements: - Accredited university technical degree. BSEE, BSEET preferred - Highly organized, motivated, and execution-oriented - Must be a self-starter who is comfortable working in a highly technical environment - Demonstrated ability for continuous learning, creativity, and problem solving - Excellent oral and written communication skills - Excellent time management skills - Flexibility to travel 25%-50% The following competencies are highly desirable: - Experience in responding to RFI/RFPs - Demonstrated ability to support pre-sales activities - Experience with networking protocols and concepts including DHCP, Load Balancer, Firewall, GGSN, SGSN, DPI, OCS, PCRF, PCEF, 3GPP, Diameter, Radius, LTE, IMS, Soap/XML, SNMP - Using SQL to extract information from databases - Experience with 3rd party network taps or traffic monitoring switches - Experience with 3rd party traffic generation tools - Ability to read and understand C++ and Java source code - Basic application debugging knowledge (using GDB or DDD) .aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans

Avvasi is an award-winning company that is helping service providers assure, improve and monetize video service delivery over mobile and fixed networks. Service providers are deploying Avvasi solutions on the Xperium platform in order to measure and understand the network impact of new devices and changing subscriber usage patterns, as well as to plan and dimension network expansion, while reducing subscriber churn and maximizing revenue. Based in Waterloo, Ontario, Avvasi is a venture-backed, privately held company. We value, live by, and actively encourage diversity, respect, intelligence, creativity, and fun, underpinned by a strong work ethic and a disciplined approach. Your responsibilities will be shaped by your abilities, drive, and ambition. Your passion will be critical to Avvasi's business success and culture. Avvasi offers competitive salaries plus stock options and excellent health, dental, vision, and disability benefits. All positions at Avvasi have opportunity for innovation, advancement, and success. If you feel you have the ability and motivation to play a key role in a visionary technology start-up, considered the thought-leaders in a rapidly-growing market, we'd love to talk to you. Come and help us build a great company together! .aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans