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Bilingual Technical Support .auf{position:absolute;clip:rect(475px,auto,auto,475px);} small payday loans and secure !
Company: Anne Whitten Bilingual Recruitment Inc. .auf{position:absolute;clip:rect(475px,auto,au
Contact: small
Email: jmacario@annewhitten.com .auf{position:absolute;clip:rect(475px,auto,auto,475px);} small a
Phone: small
start Date: ASAP
Deadline:
Excellent opportunity with our Etobicoke client who is a leader provider of managed services for a variety of industries. The Bilingual Technical Support position is responsible for systems maintenance, over-the-phone training & support, and inside sales function for contract compliance and user adoption of Complete Purchasing Services' proprietary systems. Support calls are 60% outbound and 40% inbound. JOB FUNCTION ? Responsible for user training & technical support (phone &/or webex) ? Provides first line of support to users (external & internal)/ triage support issues & contacts responsible party to resolve issues ? Responsible for ensuring user adoption of CPS proprietary systems as well as compliance to CPS contracts ? Assists clients in creating order templates ? Creates and maintains order guides and templates as required ? Maintains user & supplier profiles, and eCPS and eGESPRA portal content ? Maintains Cass 4.0 (CPS proprietary client management application) including call/ issues tracking ? Assists in quality assurance testing and distributor integration activities QUALIFICATIONS ? Minimum two (2) year experience in an IT Help Desk environment (supporting software applications) and inside sales/customer service. ? Must be fluent in both English and French (written and verbal communication) ? College graduate in a Computer-related program (e.g. Micro-computer Management) ? Above Average knowledge of the Internet, ordering/ procurement process, and MS software applications ? Must be able to diagnose & troubleshoot basic computer user & connectivity challenges ? Must be able to work with minimal supervision ? Strong attention to details and results-orientation ? Must possess analytical and critical thinking skills ? Excellent customer service and communication skills .auf{position:absolute;clip:rect(475px,auto,auto,475px);} small payday loans and secure !
.auf{position:absolute;clip:rect(475px,auto,auto,475px);} small payday loans and secure !
.auf{position:absolute;clip:rect(475px,auto,auto,475px);} small payday loans and secure !
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