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Our client is looking for 3 talented and motivated Bilingual Help Desk Reps. who are interested in working on innovated consumer-oriented, internet-based authentication services. In this role you will focus on providing first line incident resolution for software (90%) and Hardware (10%) incidents while working closely with customers in this 24/7/365 environment. They offer: ? Immediate company paid benefits ? Room for advancement Responsibilities ? Receive, log and resolve customer incidents/requests/issues ? Performs initial level of problem identification and attempts to resolve when appropriate, otherwise documents troubleshooting efforts in incident ticket and assigns the case to appropriate support group ? Investigate technical issues and provide technical support for clients and their support teams ? Provide customer service with excellent written and verbal communication skills ? Ability to follow directions and meet deadlines as required ? Meet Service Level Agreements and Key Performance Indicators for the respective teams/clients as set by management ? Develop an understanding of customers and their business environments Qualifications: ? Fluent in English and French, oral and written ? 2 years? experience working in a technical support contact centre or Help Desk in a dynamic technology focused environment ? Experience and/or technical training in Help Desk service management applications (e.g. Tivoli, Remedy, Fusion) ? Exceptional problem solving skills and the ability to articulate issues written and verbally ? Ability to accurately troubleshoot and identify software and hardware problems and describe the issue to others in a clear and concise manner ? Practical experience working within a Microsoft working environment .aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans

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