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Length: Approximately 195 workdays Respond By: February 21, 2013 Type of Contract: Part-time with the following details: ·          The resource will work at St. Catharines, Ontario anywhere from 20 to 36.25 hours per week in shifts that may range from 4 to 12 hours in a 24/7 365 days per year environment. The resource may be expected to work in an after-hours (24hr) rotation. This scheduling is based on business requirements; ·          Payment is strictly based on our client’s approved hours worked and the agreed upon hourly rate. No travel or accommodation expenses will be compensated. Background Information: ·          The purpose of our client’s Service Management Branch is to: o    Provide a single enterprise service desk for all users of client’s Technology; o    Provide consolidated infrastructure service fulfillment and provisioning; o    Provide enabling Infrastructure Technology Service Management (ITSM) processes to support client’s Information Technology Services Operations; ·          Our client’s IT Service Desk (SD) is a “Tier 1” support services delivery organization. Tier 1 support services are defined as the “first point of contact” for all end-user service interruptions associated with the technical infrastructure that supports our client’s users. The SD provides end-user support to 68,000 client’s staff members throughout Ontario; ·          Incoming incidents and service request are handled in the following manner: 1.      End-user contacts the Service Desk (SD) by telephone, voicemail, facsimile, email, SODO (Service Order Desk Online); 2.      SD receives and logs the request in the call management system (Remedy); span style='font-family: "Arial"

Mandatory: ·          Minimum 2 to 4 years’ experience in the following: o    Must have analytical and problem solving skills; o    Experience and ability to plan, organize and prioritize tasks in a high-pressure environment; o    Demonstrable customer service oriented experience with strong interpersonal and oral communication skills; o    Experience in written skills to prepare system service documentation; o    Must have Level 1 CPIC clearance prior to engagement; o    ITIL certification an asset; o    Experience in technical support with Microsoft Windows (2000, XP, 7) / Office / Exchange. .aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans

How To Respond: A). Email your response to hr@tlwenterprise.com; B). Quote "Re: Systems Admin/Operation Support Specialist, Contract, St. Catharines, ON, Posting No. 70 " on the Subject Line; C). Provide your resume in Word (It will only be presented with your permission); D). Provide three work references with contact info - a mandatory submission requirement from our client; E). Please answer the following questions in your reply: 1. Specify the number of years of experience of the following:     a. IT environment (including b and c below)?     b. Systems Admin/Operation Support Specialist (including c below)?     c. IT Service Desk? 2. When are you available to start? 3. Specify the name of your organization below: 4. For the organization you listed above, is it a corporation, registered partnership, sole proprietorship or individual? 5. What is your expected hourly rate? Company Profile: Year 2013 witnesses our 28th Anniversary as a major Canadian-based IT consulting and recruitment services company in Toronto, where TLW continues to be a preferred supplier for numerous organizations since our inception in 1985. Our clients include governments, private sector, the World Bank and various UN organizations. To date, we have ample project and placement profiles for reference and well above 20,000 IT professionals covering a gamut of skill sets registered in our ever-growing network of resources. In essence, TLW provides all roles and services for all computing environments to a wide spectrum of applications. Human Resources T.L.W. Enterprise Inc. 255 Duncan Mill Road, Suite 312 Toronto, Ontario M3B 3H9 Canada 416.510.3011 hr@tlwenterprise.com www.tlwenterprise.com "IT / Management Consulting & Recruitment Services since 1985" You are welcome to bookmark www.tlwenterprise.com for more job postings. Selected candidates will be contacted. .aioe{position:absolute;clip:rect(471px,auto,auto,471px);} Apply here payday loans