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FGL Sports Ltd. is Canada's largest national retailer of sporting goods, offering a comprehensive assortment of brand-name and private-brand products, operating stores from coast to coast, under the following corporate and franchise banners: Sport Chek, Sport Mart, Athletes World, National Sports, Sports Experts, Intersport, Atmosphere, Tech Shop, Nevada Bob's Golf, Hockey Experts, The Fitness Source, and S3. FGL Sports Ltd. also has websites for several of its corporate and franchise banners which can be accessed through its main website at www.fglsports.com. Job Summary The ServiceNow System Administrator is responsible for the creation, customization, configuration and maintenance of UI and workflows in the ServiceNow ITSM platform. Responsibilities     Assist in implementing new processes and applications in ServiceNow. This includes building ServiceNow workflows, customizing the ServiceNow user interface and in using JavaScript to create solutions when required.     Build technical specifications from functional specifications (provided by Business Analysts) and high-level design documents (provided by Architects).     Develop clear and concise technical documentation and be able to effectively communicate this knowledge to all team members.     Work with Quality Assurance analysts to quickly resolve issues that arise during the testing cycle.     Make design and functionality recommendations based on understanding of technical capabilities of ServiceNow.     Provide analysis and resolution for issues that arise during and following production deployment.     Apply sound release management and configuration management principles to ensure the stability of all environments. Required Skills and Experience     This position requires a self-starter with a meticulous attention to detail: someone who takes pride in getting the details correct and who takes personal responsibility for both individual and team results.     Although you’re fanatical about getting the details correct you have no difficulty working collaboratively and cooperatively with others to achieve shared goals and objectives.     You consider the wider team, function, and organization. You make decisions which support the success of those groups and take action based on those decisions.     Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.). JavaScript development experience.     Experience with ITIL. Certification is not required but solid exposure/experience with ITSM software & processes is.     Bilingual (French/English) an asset.     5 - 7 + years experience in the IT/IS field, Experience with ITSM and ITIL. Previous development experience with JavaScript.     ServiceNow experience is an asset. Desired behaviors (at a minimum, include the FGL 5 core competencies listed below) • Builds Trust and Credibility by consistently adhering to the organization’s business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers. • Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives. • Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer’s needs. • Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups. • Recovers quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation. Academic / Educational requirements • Technical diploma or degree in Computer Science or a related discipline. • Experience with ITIL. Certification is not required. "Within the confines of applicable Human Rights and Privacy Legislation, FGL Sports Ltd. requires all successful applicants to provide a criminal record check." How to apply:  DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://forzani.contacthr.com/25201338 .auf{position:absolute;clip:rect(475px,auto,auto,475px);} small payday loans and secure !

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