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Aberdeen publishes HCM, Customer Experience/Service Management, Financial Management/GRC research

BOSTON, MA – April 11, 2013 - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its HCM, Customer Experience & Service Management, and Financial Management & GRC research practices.

Accelerating Leadership Development,” prepared by Mollie Lombardi, Vice President and Principal Analyst in Aberdeen’s Human Capital Management practice, finds that today’s organizations indicate that they’re only prepared to deliver two-thirds of the leaders their business will require in the future. To remain competitive, organizations need to rethink their strategies for accelerating leadership development. The study found that leading organizations are more than twice as likely to have a process in place to identify high-potential talent, and that stretch assignments are considered the most valuable tool for accelerating leadership development by organizations with above average leadership readiness. The report examines the critical strategies that top performing organizations are using to accelerate leadership development.  To obtain a complimentary copy of this report, visit: http://aberdeen.com/Aberdeen-Library/8409/RB-talent-leadership-development.aspx.

Assessments 2013: Finding the Perfect Match,” also prepared by Mollie Lombardi, Vice President and Principal Analyst in Aberdeen’s Human Capital Management practice, shows that in recent years, assessments have evolved into the critical element to a successful talent strategy. Whether used for top of the funnel screening of  incoming candidates, an in-depth simulation to test the capabilities of a leadership candidate, or personality type assessments designed to guide team-building, assessments play an important role in many critical talent decisions. In fact, leading companies are 36% more likely to have a strategy for creating targeted individual development plans based on assessment output than other organizations. This report examines how organizations use assessments as part of their talent strategy to achieve outstanding business results.  To obtain a complimentary copy of this report, visit: http://www.aberdeen.com/Aberdeen-Library/8385/RA-leadership-talent-assessments.aspx.

Strategic Onboarding 2013: A New Look at New Hires,” prepared by Madeline Laurano, Research Director, Talent Acquisition Solutions, in Aberdeen’s Human Capital Management research practice, states that the first impression an organization makes is often the most critical — not only with customers and key stakeholders but, more importantly, with its employees. As a result, employee onboarding has become a key business initiative and an accelerator of company growth and performance. In fact, leading organizations improved customer retention by 16% and revenue per full-time employees by 17% with strategic onboarding initiatives. Today’s leading organizations are thinking more proactively about the way they onboard talent by adopting new practices, and are investing in both traditional and innovative technology solutions to achieve results. This study will explore the best practices organizations use to transform basic new hire orientations into strategic initiatives, and how they leverage world-class technology to boost productivity, engagement, and retention.  To obtain a complimentary copy of this report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=8383&camp=2.  

The “Voice of the Customer: Empowered Customer Bring a Wealth of Business Insight,” research study by Aly Pinder, Senior Research Associate for the Aberdeen Group Customer Experience and Service Management research practice, highlights how leading organizations have been able to capture customer feedback via multiple channels to drive a year-over-year improvement of 18.8% in annual company revenue. To achieve this level of performance, top performing organizations have implemented a combination of strategies, capabilities, and technologies to ensure valuable customer insights can be applied to transform services, products, and, ultimately, the customer experience. This report details the best practices for collecting, storing, and leveraging customer feedback data to drive an improved customer experience, operational, and financial results. To obtain a complimentary copy of the report, please visit: http://www.aberdeen.com/Aberdeen-Library/8417/RA-customer-experience-analytics.aspx

Fraud Detection and Management for a Secure Business Environment,” written by Ankita Tyagi, Senior Research Associate for the Aberdeen Group Financial Management and Governance, Risk, and Compliance (GRC) research practice, explores the impact of fraud on organizations in terms of financial loss, business continuity, and market perception (reputational risk). The study also reviews some of the key strategic actions of organizations, as well as the role of analytics for timely fraud detection and management. Additionally, 65% of survey respondents currently leverage predictive analytics for real-time reporting and alerting, and 37% of line-of-business managers take actions based on insights generated through predictive analytics. For an in-depth look at the impact of different types of fraud committed on businesses, and tools to mitigate risk, please view a complimentary copy of this report at: http://www.aberdeen.com/Aberdeen-Library/8389/RA-fraud-identity-theft.aspx

About Aberdeen Group, a Harte-Hanks Company
Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), is a global, full-service, multi-channel marketing services firm with deep expertise in developing research-based technology marketing content.  Enabled by its team of 40 analysts covering 16 industry-sector categories, Aberdeen provides B2B marketers with relevant content assets available in multiple formats that target each stage of the customer buying cycle. 

Aberdeen has offices in Boston and London.  Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America.

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