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Concur Study Reveals Road Warriors Packing More Mobile Apps Than Ever, But Are They The Right Ones?

REDMOND, Wash. – October 16, 2012 – Business travel got you down? You’re not alone. A recent study conducted by Concur (NASDAQ: CNQR), a leading provider of integrated travel and expense management solutions, reveals some major pain points that are leaving U.S. and Canadian business travellers feeling unhappy (59 per cent of U.S. business travellers, 48% of Canadian survey respondents) and dissatisfied (55 per cent of U.S. respondents, 50% of Canadians). While a 31 per cent of North American respondents did report a sense of accomplishment upon completing a business trip, dissatisfaction was attributed largely to looming task of managing receipts and filing expense reports.  In fact, 80 per cent said filing expense reports at the end of a trip increases their stress level and a third say the hassles of business travel impacts their overall job satisfaction.  

But all is not lost. More and more business travellers are turning to mobile technology, selecting apps specifically to enhance their business travel experiences and ease the pains of being on the road and away from the office. These apps enable travellers to make changes to their travel on the fly, capture expenses and receipts at the point of purchase, book a taxi or find their way around a new destination. Whether they leverage a corporate-issued app or are embracing the increasingly popular concept of “Bring Your Own Apps” (BYOA), 85% of Canadian survey respondents and more than 90% of U.S. respondents agree that mobile technology improves their travel experience and more than 60% of business travellers polled are relying on apps every time they travel.

So what apps are travellers using to help navigate cities and reschedule booking? Most common applications include airline apps (used by 48 per cent of U.S. respondents, and 37% of those in Canada), map apps (utilized by 46% of Canadians, and 38% of American business travellers) and hotel apps (used by 35% of U.S.-based respondents, and 25% of Canadian respondents). Although expense reports were identified as a major pain point of business travel, less than a half of these travellers (43 per cent) are leveraging apps to file their expenses while on the road.

Below are additional key findings from the survey:

Travellers - especially American travellers - aren't using just one or two of these apps. More than a quarter of U.S. respondents use five or more business travel apps during their trips – hoping to stay productive in transit. Canadians are less active in use of these kinds of apps, with only 15% reporting use of five or more smartphone/tablet-based business travel apps.
There's a direct correlation between travel frequency and use of travel apps. Nearly one-third of North American travellers who venture out on behalf of their company at least three times per month use five or more apps, compared to just 13 per cent of those who travel less frequently (less than two times per month).
As may be expected in today’s technology-savvy world, age also makes a difference in app usage. Surprisingly, more than half (60 per cent) of business travellers 55 and older frequently use at least one travel app.

“Mobile devices and applications should put the business traveller firmly in control of their trip,” said Rajeev Singh, president and COO of Concur. “Our mobile services are designed specifically to help alleviate the stress inherent in business travel, and deliver an experience that that brings the possibility of The Perfect Trip to life.”

Concur Mobile Adoption
In the last year, Concur has seen 49 per cent overall growth in new mobile app users, with continued strong adoption of the Concur app by road warriors on Android (58 per cent growth), Blackberry (80 per cent growth) and Apple iOS (64 per cent growth). Concur has seen a 67 per cent increase of business travellers submitting expense reports from their mobile devices since last year, and a 53 per cent growth in those approving their expense reports on the road. In addition to leveraging Concur’s mobile app, millions of travellers also use TripIt® on their mobile device to organize and share their trips.

This survey was executed by KRC Research on behalf of Concur. KRC conducted a total of 1,500 interviews among employed adults in the US (1,000) and Canada (500). All respondents regularly travel for business and submit expense reports as a part of their travel. All interviews were conducted online between August 13 and 21, 2012.

About Concur
Concur is a leading provider of integrated travel and expense management solutions. Concur’s easy-to-use Web-based and mobile solutions help companies and their employees control costs and save time. Concur Connect is the platform that enables the entire travel and expense ecosystem of customers, suppliers, and solution partners to access and extend Concur’s T&E cloud. Concur’s systems adapt to individual employee preferences and scale to meet the needs of companies from small to large. Learn more at www.concur.com or the Concur blog.

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